Privacy Policy

DonorMatchConnect ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Platform"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Platform includes:

A. Personal and Contact Data

Personally identifiable information, such as your name, email address, telephone number, date of birth, and demographic information (such as your country, state, and city) that you voluntarily give to us when you register and fill out your profile on the Platform.

B. Sensitive Health and Genetic Information (Special Category Data)

As a platform for donor matching, we collect sensitive information about your health, medical history, fertility, genetic traits, and lifestyle. This includes, but is not limited to:

• Physical characteristics (height, weight, eye color, etc.).
• Medical history, including conditions, surgeries, and medications.
• Mental health history.
• Fertility history, including menstrual cycle details and past pregnancies.
• Family medical and genetic history.
• Lifestyle choices (diet, exercise, smoking, alcohol use).
• Uploaded documents such as medical reports and identification.

We process this Special Category Data on the basis of your explicit consent, which you provide when you agree to our Terms and Conditions and submit this information through our secure forms. This data is essential for the core function of the Platform: to assess donor eligibility and facilitate matching.

C. Technical, Usage, and Cookie Data

Information our servers automatically collect when you access the Platform, such as your IP address, browser type, and operating system. We also use cookies and similar tracking technologies to operate the service. Specifically:

• Essential Cookies: We use cookies to manage your secure login session and authentication state. These are strictly necessary for the platform to function.
• Analytics: We use privacy-respecting analytics services like Google Analytics to understand website traffic and usage patterns. This data is aggregated and anonymized and does not contain personally identifiable information. It helps us improve our service. We do not use this data for advertising.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to:

• Create and manage your account and donor profile.
• Assess your eligibility as a potential donor based on the information you provide.
• Share your anonymized profile with licensed partner clinics and intended parents for matching purposes.
• Communicate with you regarding your application, status updates, and requests.
• Fulfill and manage administrative processes, such as document verification and approvals.
• Monitor and analyze usage and trends to improve your experience with the Platform.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory requirements.

3. Disclosure of Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Partner Clinics and Intended Parents: The core purpose of our Platform is to share your profile with licensed fertility clinics and prospective intended parents to facilitate a match. Your full name and direct contact information are not shared until a formal match is in process and all parties have consented.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data storage (Supabase), email delivery (Resend), error monitoring (Sentry), and rate limiting (Upstash). We have agreements with these providers to ensure they use your data securely and only for the purposes we specify.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We leverage industry-standard providers like Supabase for database security, which includes row-level security policies, encryption at rest, and in transit. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your personal and sensitive information for as long as your account is active or as needed to provide you with services and to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account, you may do so through the available platform features or by contacting us. Please note that we may be required by law to retain certain information for a specified period.

6. Your Data Protection Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the contact information below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: ask@donormatchconnect.com